APRIL 6, 2020

As we continue to adapt and evolve during the COVID-19 pandemic, the health and safety of our clients, their patients, and community remain our primary focus. Precision is committed to supporting you through this transition by discussing alternative testing workflows that are conducive to the current situation.

Whether you are utilizing telemedicine or working with a reduced staff, we can adjust our testing to fit your needs and protect your patients while also mitigating risk to your practice. All Precision teams are fully operational and ready to support you.

Below are several Precision tools that can be utilized to help ensure the continuum of care under today’s stringent physical distancing orders:

Precision UpNEXT is a virtual waiting room that provides reduced exposure risks for patients and providers while continuing necessary care. This web portal allows you to queue patients by visit type, as well as send customized text messages to patients, notifying them when it’s their turn. Using the web portal, you can alert patients to come into the office physically or pull up their car to a designated spot to receive the required care deemed medically necessary as it relates to Precision testing. Contact your sales representative for a quick demo and set up.

Precision Analytics can be used to help determine which patients may be more in need of their current regimen of testing while other patients may be deemed safer to adjust medication scripts and testing frequency temporarily while not impacting care significantly.

Oral Fluid Testing can be used in place of Urine Drug Testing during this time in order to ensure adherence to physical distancing orders. We can help you shift from urine to oral fluid testing quickly and easily.

If you need assistance, please reach out to your Precision Sales Representative to explore workflow options.

Stay safe and know that you can count on Precision for your drug testing and service needs.

MARCH 19, 2020

Dear Valued Precision Customer,

We continue to closely monitor and act in accordance with the CDC and WHO guidelines in response to the COVID-19 outbreak. We want to assure you that we are taking all necessary measures to ensure continued laboratory services for you to be able to treat your patients while also protecting our employees.

We want to share the following optional patient check-in process to safely maintain continued patient care while abiding by social distancing guidelines:

  1. Patient registers name and cell phone number with identified office coordinator
  2. Patient awaits safely in car rather than waiting room
  3. Office texts or calls patient when they may come in for appointment or visits with patient in parking lot
  4. Office abides by state, local and federal social distancing requirements and disinfects area in between each patient

Additionally, we are working diligently on a mobile-driven app to help streamline this workflow as we continue to partner with you to safely maintain patient care continuum and reduce burden on healthcare providers.

As you determine what’s best for the care of your patients, you may consider offering oral fluid testing in lieu of urine testing. You can have your sales representative place orders or you may do so yourself – for our oral fluid devices, by reaching out to our Shipping and Receiving team Monday through Friday, 11:00AM – 8:00PM EST at (800) 635-6901, option 3. You can also place orders via email: [email protected].

Our Client Services team will continue to support you Monday through Friday, 8:00AM – 10:00PM EST at (800) 635-6901, option 2. Outside of regular business hours, we continually monitor our inbox at [email protected].

Your local sales team member is available to you via phone, email and/or text to continue to provide the service you have come to know from Precision. Thank you to all the healthcare providers working through this challenging time. We’re grateful for your dedication to patient care and are committed to supporting you. Please stay safe and know that you can count on Precision for your service needs.