Dear Valued Precision Customer,

We continue to closely monitor and act in accordance with the CDC and WHO guidelines in response to the COVID-19 outbreak. We want to assure you that we are taking all necessary measures to ensure continued laboratory services for you to be able to treat your patients while also protecting our employees.

We want to share the following optional patient check-in process to safely maintain continued patient care while abiding by social distancing guidelines:

  1. Patient registers name and cell phone number with identified office coordinator
  2. Patient awaits safely in car rather than waiting room
  3. Office texts or calls patient when they may come in for appointment or visits with patient in parking lot
  4. Office abides by state, local and federal social distancing requirements and disinfects area in between each patient

Additionally, we are working diligently on a mobile-driven app to help streamline this workflow as we continue to partner with you to safely maintain patient care continuum and reduce burden on healthcare providers.

As you determine what’s best for the care of your patients, you may consider offering oral fluid testing in lieu of urine testing. You can have your sales representative place orders or you may do so yourself – for our oral fluid devices, by reaching out to our Shipping and Receiving team Monday through Friday, 11:00AM – 8:00PM EST at (800) 635-6901, option 3. You can also place orders via email: [email protected].

Our Client Services team will continue to support you Monday through Friday, 8:00AM – 10:00PM EST at (800) 635-6901, option 2. Outside of regular business hours, we continually monitor our inbox at [email protected].

Your local sales team member is available to you via phone, email and/or text to continue to provide the service you have come to know from Precision. Thank you to all the healthcare providers working through this challenging time. We’re grateful for your dedication to patient care and are committed to supporting you. Please stay safe and know that you can count on Precision for your service needs.

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